Frequently asked questions
Am I required to have a wedding coordinator?
YES! All brides are required to have at least a day-of coordinator. We can provide recommendations for you if needed.
Am I required to use your vendors?
No you are not required to use our vendors with the exception of the bar. We are able to provide you a preferred list of vendors that we have developed a great professional working relationship with.
How can I schedule a tour?
Tours are private and by appointment only based on availability. You are able to schedule a tour by sending an email to email@example.com.
How do I secure my event date?
To secure your event date, we require a signed e-contract and a non-refundable retainer. The retainer amount depends on your event date.
What services does the rental fee include?
The rental fee includes equipment (tables, chairs, basic linens, tableware, option of 2 mobile bars).
What is your alcohol policy?
We have an in-house bar so no outside alcohol is allowed on the premises.
What is your cancellation policy?
The Venue will acknowledge receipt of all the amendments/cancellations/terminations in writing via letter/e-mail to the Renter indicating whether the amendments/cancellation/termination has been accepted.
In the event this agreement is canceled by the Renter, Renter agrees that the Venue will have lost the opportunity to offer our services to others and will incur additional costs in attempting to book our services for the date reserved for your event. Renter agrees that the exact amount of the Venue’s damage will be difficult to determine. Renter agrees that this liquidated damages clause in this agreement is a reasonable effort by Renter and Venue to agree in advance on the damages that the Venue will suffer due to a cancellation. Therefore, Renter agrees that should Renter cancel the event for any reason, Renter will pay as liquidated damages to Venue immediately upon notice of cancellation the following percentage of the total amount of Venue services for Renter’s event as follows:
A.) Notice of cancellation received more than 90 days prior to event will result in a refund of 15%.
B.) Your non-refundable retainer is 100% transferable to another date based on The Venue’s availability without penalty.
C.) Notice of cancellation less than 180 days prior to contracted date will result in a refund of 0%. Venue shall retain the entire Rental Fee and associated fees, including the non-refundable retainer as liquidated damages.
In providing notice of cancellation, Renter must provide a written notice along with a copy of your signed agreement. The refund you are entitled to based upon the aforementioned cancellation policy will be mailed to you within thirty (30) business days. Venue will not consider notice of cancellation valid and will not release Renter from the full amount due under the agreement until payment of the liquidated damages are received.
Are there hotels near the venue?
Yes the following hotels are less than a half mile away:
Do you require your vendors to be licensed?
Yes all vendors who operate in our venue must provide a copy of their business license and certificate of insurance before arriving on the event date. ALL alcohol must be purchased, served and sold by THE VENUE RALEIGH only. No outside alcohol is permitted. Any outside alcohol will be confiscated and could result in a misconduct fee or legal action.
Is there available parking on-site?
Yes, we provide ample paid parking on-site as well as easy access to the venue to load and unload equipment. There are several public parking decks one block away. We are across from the train station which provides beautiful scenery for the bride and photographer.
What form of payment do you accept?
We accept credit cards (processing fees will apply), cash, and certified checks (no personal checks allowed).
Does the venue provide accessibility for guests with varying levels of mobility?
Yes, there is a ramp on the sidewalk to the left of the building that leads to the front door.
Are we able to hold a ceremony and reception in the same space/area?
Yes you can hold both the ceremony and the reception in the same space. After the ceremony, we will do a room flip to change the space to the reception during the cocktail hour. This flip will take approximately one hour to complete. The guests can enjoy the cocktail hour in our lounge as well as on the front patio of the building.
Do you require a damage deposit?
We do not require a damage deposit. However, we do require that a credit card remain on file in the case that any damages occur. We will charge your card for any damages on your behalf.